Simple 4 Step Returns Terms
You may cancel your order any time within Fourteen (14) days, beginning on the day after you received the goods under standard DSR. After the 14 days have elapsed the transaction is deemed final and binding and no returns are allowed after this cooling off period. We will refund the price of the goods (eligible returns).
Step 1, You must contact us during this 14 day period to cancel the sale, by emailing us at firstname.lastname@example.org. Do not return without emailing first.
Step 2, Send back to The Short Ski Shop, Little Orchard, King St, ONGAR, ESSEX, CM5 9NS, UK within 14 days of notification.
Step 3, Include a note with your order details on and/or some way of identifying the returning parcel belongs to you.
Step 4, You have a choice of our easy, low cost tracked returns via Royal Mail as highlighted below or you can choose your own return method.
Mail order returns are at the customers cost.
We have made returns easy and low cost as possible for all UK customers. Copy and paste the URL below to access the Royal Mail returns service that we recommend.
This Royal Mail Tracked 48 returns system has been created to give you a low cost easy return back to us for either exchange or refund. The cost of this service is £3.90 for parcels up to a maximum of 2 kilos and by using this service you consent to this charge. The charge will be taken from any refund that is applicable when your goods are returned to us. If the parcel is overweight or too bulky and does not meet the criteria, you cannot use this service. You could split the parcel sending back multiple parcels (this would mean multiple charges @£3.90 per parcel) but are of course free to return a parcel back to us via your own method of choosing at your own cost. Which is the case anyway. This scheme is only an option.
Any postage added/upgraded on the original order, e.g. First Class/Express/courier or ANY Overseas postage will not be refunded as this is deemed a separate contract under DSR. Distance selling regulations apply to UK customers only. Only basic economy or free postage (which ever is lowest) will be refunded plus the full purchase price of the goods. No postage costs will not be refunded if you are buying multiple items and not all of the goods have been returned.
Things that cannot be returned
Some things cannot be returned due to hygiene and packaging reasons. Ski socks that are packed in a way that makes them un-saleable if the packaging is broken open cannot be returned. Any items that have been customised too cannot be returned.
Full returns terms
You may cancel your order any time within Fourteen (14) days, beginning on the day after you received the goods under standard DSR. After the 14 days have elapsed the transaction is deemed final and binding and no returns are allowed after this cooling off period. We will refund the price of the goods in full (eligible returns).
You (the customer) are responsible for the cost of returning the goods to us. We suggest you use a recorded delivery service as a minimum requirement as we cannot be responsible for any returns that do not arrive back for processing. You have 14 days to return the goods starting on the day you have requested a cancellation. Goods returned outside this period will not be eligible for a refund. If a refund is payable to you we will process the refund as soon as possible, and, in any case within FOURTEEN (14) days after we receive the goods back.
To cancel an order, you must inform us in writing by post or by email within the 14 day cooling off period (as stated above). We will not accept goods returned without prior arrangement and we will not accept goods returned that are outside the cooling off period for refund. If you want to return goods outside this 14 day cooling off period, we may offer a credit note or exchange at our discretion, goods will not be refunded.
Once you have informed us of the return (within the required period),you must return the goods to us as soon as possible and within 14 days of your request for the return. Goods that are returned late maybe rejected. Returned goods must be perfect/new/unused/undamaged and in their original packaging with tags if applicable, and at your own cost and risk. Any goods not returned with the above will be rejected.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
If your order contained FREE goods as an offer when purchasing a particular item and the "said" item is returned, the free goods must also be returned unused, if not, they will be charged at the going rate. This also applies to reduced price goods and special offers when they are directly linked to a particular purchase. E.G. Special priced ski bags, poles and wax deals will be charged at standard rate if skis are returned. You cannot keep a special offer if you are not keeping the goods.
Any orders for personalised, customised or fitted goods are non-returnable for refund under Distance Selling Regulations. Goods that are supplied in heat shrunk plastic cannot be returned once the clear packaging has been opened unless faulty, as inspection of the the goods can take place through the packaging, THIS DOES NOT APPLY TO CLOTHING, WHICH OF COURSE CAN BE TRIED ON . Once this packaging has been broken the sale is final. Original boxes must also be returned. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
Please return your goods to: The Short Ski Shop. Little Orchard, King Street, High Ongar, Essex, CM5 9NS, United Kingdom, You need to email us before you return goods, you must email us within the returns window.
If you have a query about returning goods, please contact us.
Items that have been personalised for you (customised) cannot be returned, these include skis where bindings have been fitted to your skis.
If you want to exchange an item for a different size, different item, no problem. Let us know within 7 days of receipt of the item by writing or email. Let us know what you require so we can put it aside. You will need to send back the item by a secure method of your choosing, if sending by Royal Mail we suggest recorded delivery and always get a receipt in case of loss in the post. There is NO charge for resending the goods (Economy postage) to a UK address Overseas postage has to be re-paid in full. if you require express delivery that is chargeable at the current rate. please ask for details.
Returns address: Returns Dept, The Short Ski Shop.com, Little Orchard, King Street, Ongar, Essex, CM5 9NS
See our terms and conditions page.
Our hours are 11am-4pm, open 5 days a week (May-Aug)
Winter hours, 9am - 5 pm, 6 days a week (Aut/winter season September-Mid-April)